Pliavelle Consumer Health Data Privacy Policy
Last updated: 11 November 2026.
This policy is for people in the United States, including Washington under its My Health My Data Act and Nevada. It covers the consumer health data that Pliavelle collects and adds to our main Privacy Policy, which explains everything in more detail. Pliavelle is developed by Josh Waller, trading as Kovus, in Perth, Western Australia. Contact pliavelle@kovus.dev.
What we collect, and why
| Consumer health data | When we collect it | Why |
|---|---|---|
| Your setup answers, the positions you avoid, your plan, and your finished and partial sessions and other logged movement | When you use Pliavelle with an account | To build and adjust your plan and run your sessions, which is the service you ask for |
| Comfort notes and comfort reasons | Only if you give separate consent, and only once your first membership purchase is confirmed or you choose Save to my account | To keep the comfort notes you choose to save |
| What you write to the coach, its replies and coach memory you confirm | Only if you consent to the AI coach and send a message | To give you the coach reply you asked for |
Crash reports and usage analytics are optional, start off, and are designed to exclude health data. If you connect Apple Health, Pliavelle only writes your workouts to it; we don’t read your Health data.
Where it comes from
Directly from you, through the Pliavelle app. We don’t buy consumer health data or collect it from other sources.
Who receives it
| Recipient | What it receives | Why |
|---|---|---|
| Supabase | Everything above that our server stores | Hosts our server and database in the United States (US East, Northern Virginia) |
| OpenAI OpCo, LLC | Your coach messages, and the plan details and confirmed coach memory each reply needs | Writes the coach’s reply, only if you consent |
These are service providers that process the data for us. Comfort notes and the positions you avoid are never sent to OpenAI. We don’t sell consumer health data, share it with anyone for their own purposes, or use it for advertising. We don’t share it with affiliates; we have none. We may disclose information if the law requires it.
Your consent
We collect consumer health data only to provide the service you ask for, or after you give the matching consent in Pliavelle. Comfort notes and the AI coach each start off. You can withdraw consent at any time in Privacy and AI settings. Turning off comfort notes deletes your comfort notes and reasons, and turning off the AI provider stops new requests to OpenAI straight away.
Your rights
You can:
- confirm and access the consumer health data we hold about you, and get the list of recipients above, by requesting an export in Privacy and AI settings or by emailing us;
- delete it, in Settings under Delete account and data, or by emailing us. Backup copies are removed on the schedule in the Privacy Policy. Deleting a Pliavelle conversation does not immediately erase OpenAI’s abuse-monitoring logs, which the Privacy Policy describes; and
- withdraw consent, as described above.
To make a request, email pliavelle@kovus.dev. We may ask you to make or confirm the request from inside Pliavelle, or from the email address on your account, so we can check it comes from the account holder. We’ll answer within 45 days. If we need longer, we’ll tell you why, and we’ll take no more than 45 more days.
Appeals. If we decline your request, you can appeal by replying to our answer. We’ll respond within 45 days and explain our decision. If your appeal is declined, you can contact the Attorney General of your state, such as the Washington State Attorney General.
How long we keep it
Your plan, history and settings are kept while you have an account. Coach conversations are kept for 30 days, or less when you delete the conversation. After you confirm account deletion, your data is removed from our active systems within 7 days and from backup copies within a further 8 days. The Privacy Policy gives every retention period, including OpenAI’s abuse-monitoring logs.
Changes
If this policy changes, we’ll publish the new version here with a new date.