Pliavelle Terms of Use

Last updated: 11 November 2026.

The short version: Pliavelle is general home mat Pilates practice with an optional AI coach. It isn’t medical advice. Membership is a subscription billed by Apple, with a 7-day trial on the annual plan for eligible customers, and it renews until you cancel in your Apple account settings. These terms don’t take away rights you have under the Australian Consumer Law or the consumer laws of the country where you live.

1. Who these terms are with

Pliavelle is provided by Josh Waller, trading as Kovus (“we”, “us”), in Perth, Western Australia. Contact pliavelle@kovus.dev. By using Pliavelle you agree to these terms and to Apple’s Standard Licensed Application End User Licence Agreement. If you don’t agree, please don’t use Pliavelle.

The Privacy Policy explains how Pliavelle handles your information. If you live in the United States, the Consumer Health Data Privacy Policy also applies.

2. Who can use Pliavelle

Pliavelle is for adults. Setup asks you to confirm you are 18 or older, and ends if you aren’t.

3. What Pliavelle is

Pliavelle is general home mat Pilates practice: a plan, guided sessions and an optional AI coach. It is not a pregnancy, postpartum or rehabilitation programme, and you don’t need to share any medical information to use it. It doesn’t diagnose, treat or prescribe anything.

4. Health and safety

Pliavelle’s plans, sessions, cues and coach replies are general exercise guidance, not medical, physiotherapy or other health advice. Pliavelle isn’t a substitute for a doctor, physiotherapist or qualified instructor.

• Check with a doctor or physiotherapist before you start or change an exercise programme, especially if you’re pregnant, postpartum, injured or unsure. The same applies if you have a health condition or symptoms.
• Move within what feels comfortable. If something hurts or feels wrong, stop. During a session you can pause or end it at any time, and Help and about lets you report a movement that didn’t seem right.
• In an emergency, call 000 in Australia, 911 in the United States, or your local emergency number.

5. The AI coach

The coach is optional and clearly identifies itself as AI. It can’t observe your technique, and it never changes your plan without asking you first. Its replies can be wrong; use your own judgement. Using the coach means your messages go to OpenAI OpCo, LLC, only after your separate consent, as set out in the Privacy Policy.

Coach use is limited. Your membership includes a set coach allowance, and the app shows it and when it resets before you buy and in the coach. When the allowance runs out, your plan and sessions keep working without the coach.

6. Membership

• Pliavelle offers monthly and annual memberships, bought through Apple with your Apple account. The App Store shows the price for your country or region, including any applicable tax, before you buy.
• Eligible new members can start the annual plan with a 7-day free trial. The monthly plan has no trial. Apple decides eligibility. If you start a trial, you’re charged when it ends unless you cancel at least 24 hours before it ends.
• Memberships renew automatically for the same period unless you cancel at least 24 hours before the current period ends. Apple charges the renewal within 24 hours before the period ends.
• You can manage or cancel your membership in your Apple account settings, and Manage subscription in the app takes you there. You keep access until the end of the current trial or billing period. Deleting the app, signing out or deleting your Pliavelle account doesn’t cancel your membership.
• We may change prices for future billing periods. Apple tells subscribers about price changes as its rules require.
• Family Sharing isn’t available for Pliavelle memberships.
• Apple handles payment, and refund requests go to Apple at reportaproblem.apple.com. This doesn’t limit the consumer rights that apply where you live (see section 11).
• If your membership ends, you keep your history and can still export or delete your data.

7. Your account

Keep the email or Apple account you sign in with secure. You can delete your account and data at any time in Settings, under Delete account and data, without contacting us. Deleting your account doesn’t cancel your Apple membership; cancel that in your Apple account settings.

8. Your content

Your setup answers, logged activity, notes, coach messages and other content you add to Pliavelle remain yours. You give us permission to store, copy and process your content only as needed to run Pliavelle for you, as described in the Privacy Policy. This permission ends when the content is deleted, apart from copies kept as the Privacy Policy describes.

9. Acceptable use

You must not:

• use Pliavelle unlawfully, or to infringe anyone else’s rights;
• interfere with Pliavelle, its servers or its security, or try to access another person’s account or data;
• try to get around membership checks, coach limits or trial eligibility, including by creating extra accounts;
• use the coach to create unlawful or harmful content, or try to make it ignore its instructions or reveal them;
• scrape Pliavelle, or copy, redistribute, resell, sublicense or commercially exploit it, including its sessions, videos and audio, except where the law allows; or
• derive Pliavelle’s source code or modify the app, except where that restriction is prohibited by law.

Pliavelle is for your personal, non-commercial use. Don’t share your account.

10. Intellectual property and third-party services

Pliavelle, its name, design, programmes, sessions, movement demonstrations, instructions and audio are owned by us or our licensors. These terms give you a personal, non-exclusive, non-transferable, revocable licence to use Pliavelle. They don’t transfer any ownership to you.

Pliavelle relies on services from Apple, RevenueCat, Supabase, OpenAI and Resend, and, if you turn on crash reports, Sentry. Their own terms apply to their services. We’re not responsible for their availability, and a provider outage can make some features unavailable for a while.

11. Your consumer rights and our liability

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other law that can’t lawfully be excluded. The ACCC explains that consumer guarantees apply automatically and can’t be taken away.

Subject to those rights, and to the maximum extent permitted by law:

• Pliavelle is provided “as is” and “as available”, and we don’t promise it will be uninterrupted or error-free, or that any plan, cue or coach reply is complete or accurate;
• we’re not liable for indirect or consequential loss arising from your use of, or inability to use, Pliavelle; and
• where our liability can’t be excluded but can be limited, it is limited to supplying the service again or paying the cost of having it supplied again.

12. Suspension and ending

You can stop using Pliavelle at any time, and delete your account in Settings. We may suspend or limit access where reasonably necessary because of a breach of these terms, to protect Pliavelle or its members, or to comply with the law. Terms that by their nature continue after you stop using Pliavelle stay in effect.

13. Changes to these terms

We may update these terms when Pliavelle, the law or our service providers change. The updated terms will be published here with a new date. If a change is significant, we’ll tell you by email or in the app before it applies.

14. Governing law

These terms are governed by the laws of Western Australia, Australia. You submit to the non-exclusive jurisdiction of the courts of Western Australia and the Commonwealth of Australia. This doesn’t remove mandatory consumer rights that apply where you live.

15. Contact

Questions about these terms? Email pliavelle@kovus.dev or visit Pliavelle support.