Pliavelle Support

Last updated: 11 November 2026.

Pliavelle is general home mat Pilates practice. It is not a pregnancy, postpartum or rehabilitation programme, and you don’t need to share any medical information to get help.

Contact us

In the app, open Settings, then Help and about, and use the contact form. You choose which diagnostic details to attach, if any.

Or email pliavelle@kovus.dev. Support is handled by Josh at Kovus in Perth, Western Australia (AWST, UTC+8).

Membership and billing

• Prices: the App Store shows the price for your country or region before you buy.
• Trial: eligible new members can start the annual plan with a 7-day free trial. The monthly plan has no trial. To avoid being charged, cancel at least 24 hours before the trial ends.
• Cancel or change your membership: in your Apple account settings, or from Manage subscription in the app.
• Restore: sign in with the same account you used before, then restore your membership in the app.
• Refunds: Apple handles payment, so refund requests go to Apple at reportaproblem.apple.com. This doesn’t affect your rights under the Australian Consumer Law or the consumer laws where you live; email us if you have a concern.
• Family Sharing: not available for Pliavelle memberships.

Report a movement or a coach conversation

If a movement, cue or demonstration doesn’t look right, report it from Help and about, or from the screen you see after a session. We ask before sending it, and the report includes which version of the content you saw. Coach conversations are reported the same way.

If something hurts during a session, stop. You can pause or end the session straight away. Pliavelle can’t give medical advice; for pain or an injury, talk to a health professional. In an emergency, call 000 in Australia, 911 in the United States, or your local emergency number elsewhere.

Privacy, export and deletion

• Privacy and AI settings: turn the AI coach, usage analytics, comfort notes and crash reports on or off.
• Export your data: request a copy in Privacy and AI settings. You may be asked to sign in again first.
• Delete your account and data: in Settings, under Delete account and data. You don’t need a membership or to contact us. Deleting your account doesn’t cancel your Apple membership.

Read the Privacy Policy and the Terms of Use. If you live in the United States, also read the Consumer Health Data Privacy Policy.

Who makes Pliavelle

Josh Waller, trading as Kovus, Perth, Western Australia.